What role does software maintenance play in enhancing customer satisfaction and user experience?

  • It has no impact on customer satisfaction.
  • It can lead to more bugs and issues, decreasing satisfaction.
  • It addresses user concerns, improves reliability, and adds features, increasing satisfaction.
  • It only focuses on fixing minor bugs.
Software maintenance is crucial for addressing user concerns, enhancing the reliability of the software, and adding new features that can significantly improve customer satisfaction and the overall user experience. This, in turn, can lead to increased customer loyalty and positive reviews.

What is the primary purpose of utilizing software quality metrics in a project?

  • To increase development speed
  • To reduce project costs
  • To measure the progress of the project
  • To improve the quality of the software
The primary purpose of using software quality metrics in a project is to improve the quality of the software. These metrics help identify issues and areas for improvement, which, in turn, can lead to a higher-quality end product.

______ maintenance involves making functional enhancements to the software without disturbing its existing functionalities.

  • Corrective
  • Adaptive
  • Perfective
  • Preventive
Perfective maintenance involves making functional enhancements to the software without disturbing its existing functionalities. It aims to improve the software by adding new features or enhancing existing ones.

Which phase of the SDLC comes after the implementation and maintenance of the system?

  • Requirements Analysis
  • Testing
  • Implementation
  • Maintenance
The maintenance phase of the SDLC comes after the implementation phase. During maintenance, the software system is updated, improved, and adapted to changing needs and requirements.

Which factor is critical in determining the cost of software maintenance?

  • Software development methodology
  • Software architecture
  • Size and complexity of the software
  • Team communication skills
The size and complexity of the software are critical factors in determining the cost of software maintenance. Larger and more complex software systems typically require more effort and resources to maintain.

What is the primary focus of integration testing in the software development process?

  • Identifying individual module defects
  • Testing the entire system functionality
  • Testing data communication between modules
  • Validating user interface design
Integration testing primarily focuses on testing the interactions and data communication between different software modules. It ensures that these modules work together as expected when integrated into the system.

In Quality Assurance, how does the testing phase vary between the Agile and Waterfall models?

  • Testing is more comprehensive in Agile
  • Testing is more sequential in Agile
  • Testing is only done in Waterfall
  • Testing is shorter in Agile
In the Waterfall model, testing typically occurs at the end of the development process, making it more sequential. In contrast, Agile incorporates testing throughout the development cycle, ensuring more continuous and iterative testing to catch issues early.

How does ISO/IEC 25010 address the issue of software maintainability and its sub-characteristics?

  • It defines a new programming language.
  • It provides guidelines for web design.
  • It outlines a framework for software quality characteristics and sub-characteristics, including maintainability.
  • It specifies hardware requirements.
ISO/IEC 25010 is an international standard that defines a framework for software quality characteristics and sub-characteristics. Among these characteristics is "Maintainability," which includes various sub-characteristics like "Analyzability," "Modifiability," and "Testability." It offers a structured way to assess and improve the maintainability of software systems.

What role does Version Control play in the context of Software Configuration Management?

  • It restricts access to software components
  • It helps manage different versions of software artifacts
  • It enforces project deadlines
  • It ensures that code is error-free
Version Control in SCM plays a crucial role in managing different versions of software artifacts. It enables teams to track changes, roll back to previous versions, and collaborate effectively on code and documentation, ensuring traceability and version history.

Consider a scenario where a software system, after a certain period, starts to decline in performance and user satisfaction. Discuss how different software evolution models might be deployed to revive and enhance the system.

  • Use a patchwork approach
  • Apply a complete system rewrite
  • Implement performance optimization
  • Continue with the existing system
When a software system experiences performance and user satisfaction issues, it's essential to consider performance optimization as a software evolution strategy. This involves identifying bottlenecks and improving system efficiency to enhance performance. A complete rewrite is costly and risky, and patchwork approaches may not address the root issues. Performance optimization is a targeted approach for improvement.