What is the benefit of using "SLAs" (Service Level Agreements) in JIRA Service Desk?

  • Better customer satisfaction
  • Enhanced accountability
  • Improved team performance
  • Increased response time
SLAs in JIRA Service Desk help in ensuring better customer satisfaction by setting expectations regarding response and resolution times. By defining clear SLAs, customers know what to expect, leading to improved satisfaction levels.

During Sprint Execution, the Scrum Team holds a Daily Stand-up meeting to discuss progress and _______ any impediments.

  • Address
  • Identify
  • Overcome
  • Resolve
During Sprint Execution, the Scrum Team holds a Daily Stand-up meeting to discuss progress and identify any impediments. This meeting helps the team members to stay synchronized, identify any obstacles that may hinder progress, and collaborate on finding solutions to overcome them.

What are the different methods available for restoring a JIRA instance from a backup?

  • Cloud migration, Database restore, Automated system update, Manual XML import
  • Import from cloud, Database migration, Automated system backup, Manual reconfiguration
  • XML export, Database migration, Automated system backup, Manual configuration
  • XML import, Database import, Automated system restore, Manual file copy
When restoring a JIRA instance from a backup, there are several methods available. XML import involves exporting data from one instance and importing it into another. Database import restores a JIRA instance by importing data directly into the database. Automated system restore relies on backup tools within JIRA to automate the restoration process. Manual file copy involves manually copying files and directories from a backup location to the appropriate directories in the JIRA instance.

You can use JIRA Automation Rules to streamline _______ tasks in your workflow.

  • Administrative
  • Manual
  • Repetitive
  • Technical
JIRA Automation Rules are designed to streamline administrative tasks in your workflow, reducing the need for manual intervention and improving efficiency.

In JIRA, what is the significance of a workflow scheme?

  • It associates a workflow with a particular project
  • It categorizes issues based on priority
  • It generates automated reports
  • It manages user access and permissions
A workflow scheme in JIRA allows for the association of different workflows with specific projects or issue types. This flexibility enables organizations to manage multiple projects with distinct workflows efficiently. By assigning appropriate workflow schemes, teams can ensure that each project follows the appropriate process for issue tracking and resolution, enhancing project management and productivity.

The "actual work remaining" line in a Burndown Chart represents the remaining work in _______.

  • Days
  • Hours
  • Story Points
  • Tasks
In a Burndown Chart, the "actual work remaining" line typically represents the remaining work in hours. This line shows how much work is left to be completed within the sprint or project timeline.

The JIRA "Indexing" component is crucial for enabling _______ search functionality.

  • Advanced
  • Basic
  • Full-text
  • Limited
In JIRA, the "Indexing" component is vital for enabling full-text search functionality. It indexes the content of issues, allowing users to search through project data efficiently, including issue titles, descriptions, comments, and attachments.

What is velocity in Agile project management?

  • The amount of work completed in an iteration
  • The rate of change in requirements
  • The speed at which team members work
  • The total number of tasks in a project
Velocity in Agile project management refers to the amount of work completed by a team during a single iteration. It helps in measuring the team's productivity and forecasting future progress. By tracking velocity, teams can better plan and estimate future iterations.

What does "Permission Scheme" in JIRA control?

  • Issue security
  • Project access levels
  • User roles
  • Workflow permissions
A Permission Scheme in JIRA controls user roles, determining what actions different users or groups of users can perform within a project. It defines who can view, create, edit, and delete issues within a project.

Agile teams often use _______ estimation to assign story points to user stories.

  • Dot Voting
  • Fibonacci
  • Planning Poker
  • T-shirt Sizes
The correct answer is "Fibonacci". Fibonacci sequence (1, 2, 3, 5, 8, 13, etc.) is commonly used in Agile for story point estimation. It allows for relative sizing of user stories, facilitating discussions and achieving consensus.