Emotional Intelligence is the capacity to recognize, understand, and manage one's own emotions, as well as to understand and influence the emotions of others, essential for effective interpersonal relationships.

Product knowledge plays a crucial role in marketing strategies by enhancing customer trust and loyalty. When employees possess comprehensive knowledge about the products they are selling, they can effectively communicate their benefits and features to customers, which in turn builds trust. This trust leads to increased customer satisfaction and loyalty, ultimately contributing to the success of marketing strategies.

Effective conflict resolution is essential for maintaining a harmonious team dynamic. A leader should encourage open communication among team members to address conflicts constructively. By fostering an environment where team members feel comfortable expressing their concerns, the leader can facilitate the resolution process and prevent conflicts from escalating.

Inheritance in programming refers to the mechanism by which a class can inherit properties and behavior from another class. This promotes code reusability and allows for the creation of hierarchical relationships between classes, where subclasses inherit attributes and methods from their parent or base class.

Marketing strategies are not typically considered resources that need to be allocated in a project. While money, human resources, and time are essential resources in project management, marketing strategies are part of project planning and execution but are not considered tangible resources like money, people, or time.

Visualization techniques can be a powerful tool for managing nervousness. By mentally rehearsing the presentation and envisioning a successful outcome, individuals can build confidence and reduce anxiety. Taking deep breaths can help regulate breathing and calm the nervous system. However, drinking caffeine may increase nervousness, and listening to music might distract rather than alleviate anxiety.

Having product knowledge enables customer service representatives to provide accurate information to customers, resolve issues efficiently, and enhance customer satisfaction, ultimately reducing churn rates.

Setting clear goals provides direction and focus for both the leader and team members. Clear goals help align efforts toward common objectives, increasing productivity and reducing ambiguity. When everyone understands what needs to be achieved and how their contributions contribute to the overall goal, motivation and performance are likely to improve.

Empathy involves putting oneself in another person's shoes and understanding their feelings and perspectives. In effective listening, empathy allows the listener to connect with the speaker on an emotional level, fostering trust and rapport. By empathizing with the speaker's experiences and emotions, listeners can demonstrate genuine concern and support, leading to more meaningful communication exchanges.

In the risk management process, the primary steps involve identifying risks, assessing their potential impact, planning responses, and implementing those responses. Option 3 correctly represents these steps. Identification of risks is followed by assessment, planning, and implementation of strategies to manage or mitigate those risks.