Effective conflict resolution is essential for maintaining a harmonious team dynamic. A leader should encourage open communication among team members to address conflicts constructively. By fostering an environment where team members feel comfortable expressing their concerns, the leader can facilitate the resolution process and prevent conflicts from escalating.

Enhancing analytical skills involves continuous practice of critical thinking skills, which help in analyzing complex problems and making informed decisions. Collaborating with colleagues can also provide diverse perspectives.

Sensitivity analysis involves studying how the variation (uncertainty) in the output of a mathematical model or system can be apportioned to different sources of variation in its inputs.

Visualization techniques can be a powerful tool for managing nervousness. By mentally rehearsing the presentation and envisioning a successful outcome, individuals can build confidence and reduce anxiety. Taking deep breaths can help regulate breathing and calm the nervous system. However, drinking caffeine may increase nervousness, and listening to music might distract rather than alleviate anxiety.

Having product knowledge enables customer service representatives to provide accurate information to customers, resolve issues efficiently, and enhance customer satisfaction, ultimately reducing churn rates.

Setting clear goals provides direction and focus for both the leader and team members. Clear goals help align efforts toward common objectives, increasing productivity and reducing ambiguity. When everyone understands what needs to be achieved and how their contributions contribute to the overall goal, motivation and performance are likely to improve.

Empathy involves putting oneself in another person's shoes and understanding their feelings and perspectives. In effective listening, empathy allows the listener to connect with the speaker on an emotional level, fostering trust and rapport. By empathizing with the speaker's experiences and emotions, listeners can demonstrate genuine concern and support, leading to more meaningful communication exchanges.

In the risk management process, the primary steps involve identifying risks, assessing their potential impact, planning responses, and implementing those responses. Option 3 correctly represents these steps. Identification of risks is followed by assessment, planning, and implementation of strategies to manage or mitigate those risks.

Automation contributes to quality assurance efforts by speeding up the testing process, reducing human error, and enabling frequent test execution. Automated tests can be run quickly and repeatedly, allowing for rapid feedback on the quality of the software. Additionally, automation can handle repetitive tasks more efficiently than manual testing, freeing up testers to focus on more complex and creative testing activities. Overall, automation is a valuable tool for improving the effectiveness and efficiency of quality assurance processes.

A leader should assess tasks based on their complexity, importance, and criticality to the project's success. This evaluation ensures that tasks delegated are appropriate for the team members' skill sets and can be completed effectively. Delegating tasks randomly or based on personal preferences may lead to inefficiencies and mismatches between tasks and team members. Distributing tasks based on workload alone may overlook the importance and complexity of individual tasks.