Scenario: You have a JIRA project for software development, and you want to implement a workflow that enforces code review before an issue can move to the "Done" status. What workflow element would you use to accomplish this?
- Issue Type
- Resolution
- Status
- Transition
In JIRA, transitions represent the actions that can be taken on an issue, such as moving it from one status to another. By configuring a transition, you can enforce a code review before transitioning an issue to the "Done" status. This ensures that code reviews are completed before code is considered finished and ready for deployment.
In JIRA, you can create custom _______ issue types to match your team's specific needs.
- Field
- Resolution
- Task
- Workflow
In JIRA, custom issue types allow teams to tailor the platform to their specific workflows and requirements. These custom issue types can represent various tasks, bugs, or other work items that align with the team's processes and terminology. Custom issue types enhance flexibility and clarity in project management within JIRA.
What is the purpose of the "customer satisfaction survey" in JIRA Service Desk?
- To evaluate the performance of agents
- To gather feedback from customers about their experience with the service desk
- To provide discounts to satisfied customers
- To track the number of tickets resolved
The "customer satisfaction survey" in JIRA Service Desk serves the purpose of gathering feedback from customers about their experience with the service desk. After an issue is resolved, customers may receive a survey asking them to rate their satisfaction with the support they received. This feedback helps organizations identify areas for improvement, measure customer satisfaction levels, and make informed decisions to enhance service quality.
What is the "Issue Type" field used for when creating or editing an issue?
- Enhancement, Feature, Change Request, Defect
- High, Medium, Low, Critical
- Priority, Severity, Description, Category
- Task, Story, Bug, Epic
The "Issue Type" field in JIRA is used to categorize the type of work being done or the nature of the problem being addressed. Common types include Task, Story, Bug, and Epic, which help in organizing and prioritizing work items effectively.
Scenario: A team member mistakenly assigned an issue to the wrong person in JIRA. What action should they take to reassign the issue to the correct team member?
- Edit Issue
- Assign to Me
- Move
- Assign
To reassign an issue to the correct team member in JIRA, the appropriate action is to use the "Assign" option. This allows the user to select the correct team member to whom the issue should be assigned. Therefore, the correct option is Assign.
What are the key components of a JIRA Service Desk "knowledge base"?
- Articles, Categories, Labels
- Projects, Versions, Components
- Statuses, Transitions, Workflows
- Tickets, Assignees, Comments
The key components of a JIRA Service Desk knowledge base include articles, categories, and labels. Articles contain the information and solutions for common issues, categories help in organizing articles effectively, and labels enable easy search and retrieval of relevant articles.
What precautions should be taken before initiating a restore process in JIRA?
- Delete existing data, Disable antivirus software, Enable all plugins, Share backup file publicly
- Stop JIRA services, Verify backup integrity, Share backup file publicly, Disable email notifications
- Verify backup integrity, Ensure compatibility between backup and JIRA version, Disable email notifications, Stop JIRA services
- Verify backup integrity, Update JIRA version, Disable firewall, Change backup file extension
Before initiating a restore process in JIRA, it's crucial to take certain precautions. Firstly, verify the integrity of the backup to ensure it's not corrupted. Secondly, ensure compatibility between the backup and the JIRA version to prevent any compatibility issues during restoration. Additionally, it's recommended to disable email notifications and stop JIRA services to prevent any interruptions during the restore process.
What is the difference between a user and a group in JIRA?
- A user can access all projects, while a group can only access specific projects
- A user can belong to multiple groups, while a group can only contain one user
- A user has administrative privileges, while a group does not
- A user represents an individual, while a group is a collection of users
In JIRA, a user represents an individual account, while a group is a collection of users. Users have their own set of permissions and can perform actions independently, whereas groups are used to assign permissions to multiple users collectively. Users can belong to multiple groups, allowing for flexible permission management.
Quick filters in Agile boards allow you to create _______ criteria for issues displayed on the board.
- Continuous
- Dynamic
- Static
- Static and Dynamic
Quick filters in Agile boards enable the creation of both static and dynamic criteria for filtering issues displayed on the board. This flexibility allows users to focus on specific subsets of issues based on their current needs.
In JIRA, what is a global permission?
- A permission granted to a specific group across all projects.
- A permission granted to a specific user in all projects.
- A permission granted to all users in a specific project.
- A set of permissions applied to all projects in JIRA.
In JIRA, a global permission refers to a set of permissions applied to all projects in the instance. These permissions typically include actions such as creating projects, administering users, and managing system configurations. Global permissions are managed by JIRA administrators and are crucial for maintaining security and access control across the entire JIRA instance.
The Sprint Review meeting typically includes a demonstration of _______ completed during the Sprint.
- Backlog
- Stories
- Tasks
- Work
The Sprint Review meeting typically includes a demonstration of Stories completed during the Sprint. This demonstration allows stakeholders to see the tangible progress made by the team and provide feedback on the delivered increment. It helps ensure alignment with customer expectations and fosters transparency in the development process.
What is a "validator" in a JIRA workflow, and how does it work?
- A validator ensures that an issue meets certain criteria after a transition has been executed.
- A validator ensures that an issue meets certain criteria before a transition can be executed.
- A validator ensures that an issue meets certain criteria during issue creation.
- A validator ensures that an issue meets certain criteria during issue editing.
A "validator" in a JIRA workflow is a rule or condition that must be satisfied before a transition can be executed. Validators are used to enforce specific requirements or checks on an issue before it moves from one status to another. For example, you can use a validator to ensure that certain fields are filled out, or that certain conditions are met before an issue can be transitioned to a different workflow status. Validators help maintain data integrity and enforce workflow rules.