Scenario: Your team uses JIRA for managing IT support requests. You want to create a workflow that ensures every issue is assigned to the right support team based on the type of request. Which JIRA feature would you use to implement this workflow?

Custom Fields allow you to capture additional information on issues beyond the default fields provided by JIRA. By creating a custom field for "Support Team" and configuring it to appear on the appropriate screens, you can ensure that every issue is assigned to the right support team based on the type of request. This ensures efficient routing of IT support requests to the appropriate teams.