What is "automation" in the context of JIRA Service Desk?
- A feature for automatically assigning tickets
- A tool for analyzing customer feedback
- An integration with email services
- The process of streamlining repetitive tasks through scripts or rules
In the context of JIRA Service Desk, "automation" refers to the process of streamlining repetitive tasks through scripts or rules. These rules can be set up to automatically assign tickets, trigger specific actions based on certain conditions, or send notifications to relevant parties, thereby improving efficiency and reducing manual intervention.
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