What is a "service request" in JIRA Service Desk?
- A bug reported by a user
- A formal request from a customer for assistance or information
- A scheduled maintenance activity
- A task assigned to an agent for resolution
In JIRA Service Desk, a "service request" refers to a formal request from a customer for assistance or information. It could include tasks like seeking technical support, requesting access to a system, or asking for information. Service requests are typically handled by support agents to ensure timely resolution and customer satisfaction.
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