What is the benefit of using "SLAs" (Service Level Agreements) in JIRA Service Desk?
- Better customer satisfaction
- Enhanced accountability
- Improved team performance
- Increased response time
SLAs in JIRA Service Desk help in ensuring better customer satisfaction by setting expectations regarding response and resolution times. By defining clear SLAs, customers know what to expect, leading to improved satisfaction levels.
Loading...
Related Quiz
- What is the primary purpose of JIRA Automation Rules?
- _______ allows you to specify the circumstances under which an Automation Rule should be executed.
- Scenario: You are working on a software development project, and an issue is currently in the "In Progress" status. The team has completed the work, and you need to move it to the "Testing" status. What is the appropriate transition to use in this case?
- Scenario: A critical hardware failure occurs in your JIRA server. Describe the actions you would take to recover the system and minimize downtime.
- When would you typically use the JIRA Importers Plugin?