The "knowledge base" in JIRA Service Desk allows customers to find _______ solutions to their problems.
- Common
- Customized
- Personalized
- Relevant
The knowledge base in JIRA Service Desk provides a repository of common solutions to issues and frequently asked questions, enabling customers to find relevant answers and self-serve, reducing the need for direct support and improving customer satisfaction.
Loading...
Related Quiz
- In JIRA, what is the purpose of the "Indexing" component?
- Can you customize the layout and appearance of gadgets on a JIRA Dashboard?
- What is a "service request" in JIRA Service Desk?
- Name one popular integration tool used to connect JIRA with external applications.
- What are some examples of functionalities that can be enhanced or added to JIRA using plugins and add-ons?