What is a "customer portal" in JIRA Service Desk?
- A chat platform for real-time support
- A repository of knowledge articles
- A self-service interface for customers to raise requests
- An internal tool for agents to manage tickets
The "customer portal" in JIRA Service Desk is a self-service interface where customers can raise requests, report issues, and track the progress of their tickets. It empowers customers to resolve their queries independently, reducing the workload on support teams and enhancing customer experience.
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