How does JIRA Service Desk differentiate between "request types" and "issue types"?

Request types are specific to software development projects, while issue types are universal across all project types
Request types are used for internal purposes, while issue types are used for external communication
Request types are used for user authentication, while issue types are used for data storage
Request types are used to categorize incoming service requests, while issue types are used to classify tasks and incidents

JIRA Service Desk distinguishes between request types and issue types by their respective purposes. Request types are used to categorize and manage incoming service requests, while issue types are used to classify tasks, incidents, and other work items within the system.

Add your answer