Scenario: A customer raises a service request through the JIRA Service Desk customer portal. How can automation be used to streamline the handling of this request?
- Implementing automated surveys for feedback after request resolution
- Sending automated email notifications to the customer upon request resolution
- Setting up automated reminders for overdue requests
- Utilizing workflow triggers to automatically assign the request to the appropriate team member
Automation in JIRA Service Desk can be leveraged through workflow triggers to automatically assign tasks, reducing manual effort and ensuring prompt handling. This helps in streamlining the request handling process by ensuring tasks are routed to the right individuals without delay.
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