What are the key components of a JIRA Service Desk "knowledge base"?
- Articles, Categories, Labels
- Projects, Versions, Components
- Statuses, Transitions, Workflows
- Tickets, Assignees, Comments
The key components of a JIRA Service Desk knowledge base include articles, categories, and labels. Articles contain the information and solutions for common issues, categories help in organizing articles effectively, and labels enable easy search and retrieval of relevant articles.
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