What is the purpose of the "customer satisfaction survey" in JIRA Service Desk?
- To evaluate the performance of agents
- To gather feedback from customers about their experience with the service desk
- To provide discounts to satisfied customers
- To track the number of tickets resolved
The "customer satisfaction survey" in JIRA Service Desk serves the purpose of gathering feedback from customers about their experience with the service desk. After an issue is resolved, customers may receive a survey asking them to rate their satisfaction with the support they received. This feedback helps organizations identify areas for improvement, measure customer satisfaction levels, and make informed decisions to enhance service quality.
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