Scenario: You are a JIRA Service Desk administrator, and you want to measure customer satisfaction. What features within JIRA Service Desk can you use for this purpose?
- Analyzing ticket metrics through built-in reporting tools
- Configuring satisfaction surveys after request resolution
- Customizing email notifications for customer acknowledgment
- Enabling real-time customer feedback through live chat integration
JIRA Service Desk offers the capability to configure satisfaction surveys that are automatically sent to customers after their request is resolved. By collecting feedback directly from customers, administrators can gauge satisfaction levels and identify areas for improvement in service delivery.
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