What role does active listening play in conflict resolution?
- Understanding others' perspectives and finding common ground
- Ignoring the concerns of others
- Dominating the conversation and asserting one's viewpoint
- Interrupting others and focusing solely on personal opinions
Active listening plays a crucial role in conflict resolution by allowing individuals to understand others' perspectives, empathize with their concerns, and find common ground. It promotes constructive dialogue and helps in reaching mutually satisfactory resolutions.
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