Scenario: A team member expresses dissatisfaction with their performance review, claiming it does not accurately reflect their contributions. How would you handle this situation as a manager?
- Listen to the team member's concerns and work together to create a plan for future performance improvement
- Dismiss the team member's concerns and uphold the performance review
- Offer the team member a higher rating to appease their dissatisfaction
- Change the performance review to align with the team member's expectations
Listening to the team member's concerns shows empathy and demonstrates a commitment to addressing their needs. Working together to create a plan for future performance improvement allows the team member to have input and ownership over their development, fostering a positive relationship and improving overall satisfaction and engagement.
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