Scenario: During a performance review, an employee becomes defensive and disputes the feedback provided. How would you handle this situation as a manager?
- Listen actively to their concerns and provide specific examples to support the feedback
- Disregard their defensiveness and continue with the review process
- Become defensive yourself and argue with the employee
- End the performance review abruptly and reschedule it for another time
Active listening and providing specific examples can help defuse defensiveness during a performance review. Addressing the employee's concerns with empathy and professionalism fosters open communication and allows for constructive dialogue to resolve any misunderstandings.
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