A team is facing a conflict due to differing opinions on a project. How should the manager facilitate resolution?
- Assign blame to one party to resolve the issue
- Avoid addressing the conflict to maintain team harmony
- Encourage open dialogue and active listening
- Make a unilateral decision to resolve the conflict
The manager should encourage open dialogue and active listening to understand each team member's perspective. This fosters collaboration and helps in finding a solution that considers diverse opinions and ideas.
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