What approach should be taken when a grievance exposes a systemic issue within the organization?

  • Addressing the individual grievance only
  • Ignoring the issue to avoid conflicts
  • Investigating and addressing the root cause
  • Referring the issue to senior management
When a grievance exposes a systemic issue, it is crucial to investigate and address the root cause rather than focusing solely on the individual grievance. This involves implementing changes to prevent similar issues from recurring in the future.
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