Imagine implementing an AI system to enhance customer support in a telecom company. How would you ensure that the AI does not compromise on the quality of support while handling a large volume of queries?

  • Implement automated responses for all queries.
  • Prioritize speed of response over quality.
  • Use Natural Language Processing (NLP) to understand and respond to queries effectively.
  • Ignore queries that seem complex.
Option C is the correct choice because using Natural Language Processing (NLP) can help the AI system understand and respond to queries effectively, ensuring both quality and scalability in customer support.
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