What is the basic function of chatbots in customer service?

  • Generating weather forecasts.
  • Creating 3D animations.
  • Simulating human conversation to assist customers.
  • Controlling hardware devices.
The basic function of chatbots in customer service is to simulate human conversation to assist customers. Chatbots are designed to answer customer inquiries, provide information, and perform tasks in a conversational manner, improving the efficiency of customer support operations.
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