What is a Service Level Agreement (SLA) in the context of vendor management?
- A contractual agreement specifying service expectations
- Document outlining vendor responsibilities
- Legal agreement defining vendor-client relationship
- Quality assurance framework for vendor services
In the context of vendor management, a Service Level Agreement (SLA) is a contractual agreement that outlines the expectations regarding the services provided by a vendor. It defines the standards, quality, and performance metrics that the vendor is expected to meet. Understanding SLAs is crucial for ensuring alignment between the client's expectations and the vendor's service delivery.__________________________________________________
Loading...
Related Quiz
- During an assessment, it was found that certain employee devices were easily compromised due to outdated software. This emphasizes the importance of ____________ in network security.
- IPsec is a suite of protocols designed to secure what type of communication?
- An IT administrator is setting up a secure file transfer service for his company. He needs a protocol that provides directory listing, file transfers, and file management capabilities. Which protocol should he consider?
- Which part of a digital signature process involves generating a value that is unique to the signed data?
- An organization is looking to secure its sensitive data transmissions over the internet. They decide to use a system where both the sender and the receiver have a set of keys, one public and one private. Which encryption system are they likely implementing?