What is a Service Level Agreement (SLA) in the context of vendor management?

  • A contractual agreement specifying service expectations
  • Document outlining vendor responsibilities
  • Legal agreement defining vendor-client relationship
  • Quality assurance framework for vendor services
In the context of vendor management, a Service Level Agreement (SLA) is a contractual agreement that outlines the expectations regarding the services provided by a vendor. It defines the standards, quality, and performance metrics that the vendor is expected to meet. Understanding SLAs is crucial for ensuring alignment between the client's expectations and the vendor's service delivery.__________________________________________________
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