In what ways does active listening benefit customer relations?
- It helps in understanding customers' needs and concerns
- It leads to misunderstandings and miscommunication
- It shows customers that their concerns are not important
- It wastes time and delays conflict resolution
Active listening is a fundamental skill in customer relations as it enables you to understand customers' needs, concerns, and preferences accurately. By listening attentively, you can gather valuable information, demonstrate empathy, and respond effectively, ultimately enhancing the overall customer experience and strengthening the relationship.
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