_________ is the ability to manage and regulate one's own emotions and understand others' emotions.
- Communication Skills
- Conflict Resolution
- Emotional Intelligence
- Negotiation Skills
Emotional intelligence is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. It involves recognizing and understanding one's own emotions, as well as those of others, and effectively managing them.
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