A client expresses dissatisfaction with a project outcome. How do you handle this feedback while maintaining a positive relationship?
- Avoid communicating with the client
- Blame the team for the outcome
- Dismiss the client's feedback as unwarranted
- Listen to the client's concerns and offer solutions to address the issues
Listening to the client's concerns shows empathy and a commitment to resolving the issue. Dismissing feedback can damage the relationship. Blaming the team is counterproductive. Avoiding communication worsens the situation.
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