What role does empathy play in effective listening?
- Active listening
- Perspective-taking
- Sympathy
- Understanding
Empathy involves putting oneself in another person's shoes and understanding their feelings and perspectives. In effective listening, empathy allows the listener to connect with the speaker on an emotional level, fostering trust and rapport. By empathizing with the speaker's experiences and emotions, listeners can demonstrate genuine concern and support, leading to more meaningful communication exchanges.
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