How does having product knowledge benefit customer service representatives?
- To handle complaints effectively
- To improve cross-selling opportunities
- To provide accurate information to customers
- To reduce customer churn
Having product knowledge enables customer service representatives to provide accurate information to customers, resolve issues efficiently, and enhance customer satisfaction, ultimately reducing churn rates.
Loading...
Related Quiz
- What is the primary purpose of written communication in the workplace?
- A long-term customer expresses dissatisfaction with a recent product upgrade. How would you address their concerns?
- Can you provide an example of a time when you successfully led a team through a major organizational change? What were the key factors contributing to the success?
- _________ involves expressing thoughts, feelings, and opinions in a clear and respectful manner.
- Explain the difference between fixed and flexible resource allocation strategies, and provide examples of when each might be appropriate.