How can a lack of product knowledge impact customer trust and satisfaction?

  • Difficulty in offering tailored solutions
  • Inability to address customer inquiries effectively
  • Increased customer complaints
  • Misleading information provided to customers
A lack of product knowledge can significantly impact customer trust and satisfaction. When employees provide misleading information or are unable to address customer inquiries effectively due to insufficient knowledge, it can lead to frustration and dissatisfaction. Additionally, without a deep understanding of the product, it becomes challenging to offer tailored solutions that meet the specific needs of customers, resulting in increased complaints and potentially lost business opportunities.
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