How can businesses ensure their employees maintain up-to-date product knowledge?

Businesses can ensure their employees maintain up-to-date product knowledge through various strategies. Regular training sessions and workshops can help employees stay informed about new product features and updates. Encouraging self-directed learning empowers employees to take ownership of their knowledge development, while providing access to comprehensive product documentation facilitates continuous learning. Implementing a mentorship program where experienced employees guide newer ones can also foster knowledge sharing and retention within the organization.