What is the significance of active listening in conflict resolution?
- It allows for better understanding
- It encourages blame
- It helps in finding a scapegoat
- It promotes avoidance
Active listening is significant in conflict resolution as it allows for better understanding between conflicting parties. By actively listening to each other's perspectives, individuals can empathize with the concerns and needs of others, leading to more effective communication and resolution of conflicts. Finding a scapegoat, promoting avoidance, or encouraging blame are counterproductive approaches that hinder conflict resolution.
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