You receive a complaint letter from a dissatisfied customer. How would you respond to address their concerns while maintaining a professional tone?

When responding to a complaint letter from a dissatisfied customer, it's crucial to acknowledge the customer's concerns and apologize for any inconvenience they may have experienced. Dismissing the complaint as unfounded or blaming the customer can escalate the situation and damage the company's reputation. Ignoring the complaint is not an appropriate course of action and can lead to further dissatisfaction. Maintaining a professional tone throughout the response demonstrates respect for the customer and a commitment to addressing their concerns.