A customer asks detailed questions about a product's technical specifications, which you're unsure about. How would you handle this situation as a sales representative?
- Apologize to the customer for not having the information and offer to find out from someone who does.
- Ask the customer why they need such detailed information and if it's really necessary.
- Provide the customer with inaccurate information to avoid appearing unknowledgeable.
- Redirect the customer's attention to other features of the product that you do know about.
As a sales representative, it's essential to maintain honesty and integrity. Apologizing to the customer and offering to find the information demonstrates professionalism and a commitment to customer satisfaction. Providing inaccurate information can damage the customer's trust and potentially harm the company's reputation. Redirecting the customer or questioning their need for information may come across as dismissive and unhelpful.
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