A customer reaches out with a complex issue that requires multiple departments to resolve. How would you coordinate the response to ensure a satisfactory resolution?
- Assign a single department to handle the issue to avoid confusion
- Create a task force with representatives from each department to collaborate on a solution
- Escalate the issue to senior management for immediate resolution
- Direct the customer to contact each department separately to address their concerns
Option 2 is correct because it suggests creating a cross-functional team to address the complex issue collaboratively. Assigning a single department may result in siloed responses and delays in resolution. Escalating the issue to senior management without attempting to resolve it at lower levels first may cause unnecessary escalation. Directing the customer to contact each department separately may lead to frustration and inefficiency in resolving the issue.
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