A company surveyed its customers for their satisfaction scores, ranging from 1-10. The scores were heavily skewed to the right with a few customers giving a score of 1 or 2. Which measure of central tendency should the company use to present a typical customer experience?
- All are equally valid
- Mean
- Median
- Mode
The "Median" would be the best measure of central tendency in this scenario. Since the scores are heavily skewed to the right, the median would provide a more accurate representation of a typical customer's experience than the mean, which would be dragged down by the low scores.
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