A company surveyed its customers for their satisfaction scores, ranging from 1-10. The scores were heavily skewed to the right with a few customers giving a score of 1 or 2. Which measure of central tendency should the company use to present a typical customer experience?

  • All are equally valid
  • Mean
  • Median
  • Mode
The "Median" would be the best measure of central tendency in this scenario. Since the scores are heavily skewed to the right, the median would provide a more accurate representation of a typical customer's experience than the mean, which would be dragged down by the low scores.
Add your answer
Loading...

Leave a comment

Your email address will not be published. Required fields are marked *