Which ITSM process is responsible for ensuring that all IT services meet the current and future needs of the business?

  • Change Management
  • Incident Management
  • Problem Management
  • Service Level Management
'Service Level Management' is the IT Service Management (ITSM) process responsible for ensuring that all IT services align with the current and future needs of the business. It involves setting, measuring, and managing service level agreements (SLAs) to meet business requirements.
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