An organization is implementing a new ITSM tool. During the Service Transition phase, what should be the primary focus?
- Acquiring new hardware and software.
- Defining the scope of the project.
- Documenting and testing new processes.
- Training employees on the new tool's interface.
In the Service Transition phase of IT Service Management (ITSM), the primary focus should be on documenting and testing new processes. This phase involves preparing for the deployment of new or changed services. It includes activities such as creating documentation, conducting testing, and ensuring that the new ITSM tool integrates seamlessly with existing processes.
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