When analyzing a case study for a logistics company, which key performance indicator (KPI) is most relevant for assessing delivery efficiency?

  • Customer Acquisition Cost
  • Employee Satisfaction Score
  • On-time Delivery Rate
  • Return on Investment (ROI)
The On-time Delivery Rate is the most relevant KPI for assessing delivery efficiency in a logistics company. It measures the percentage of deliveries that are made on time, reflecting the company's ability to meet customer expectations regarding delivery timelines.
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