In a business analysis case study of a service company, what metric would best measure customer satisfaction?
- Inventory Turnover
- Net Promoter Score (NPS)
- Operating Margin
- Revenue Growth Rate
The Net Promoter Score (NPS) would best measure customer satisfaction in a service company. NPS is based on the likelihood of customers recommending the company's services to others, providing a reliable indicator of overall customer satisfaction and loyalty.
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