A telecommunications company wants to improve its customer service by having a unified system to track customer complaints, feedback, and interactions. Which type of system would best suit their needs?

  • Customer Feedback Management System (CFMS)
  • Customer Relationship Management (CRM)
  • Enterprise Resource Planning (ERP)
  • Supply Chain Management (SCM)
Customer Relationship Management (CRM) is designed to manage customer interactions, complaints, and feedback, making it ideal for improving customer service.
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