Your organization has decided to implement a custom workflow for issue tracking in JIRA. Which type of add-on or plugin could help you achieve this, and how would you go about installing and configuring it?
- JIRA Core
- JIRA Portfolio
- JIRA Service Desk
- ScriptRunner
ScriptRunner is a powerful add-on for JIRA that allows administrators to customize workflows, automate tasks, and extend JIRA's functionality through scripting. You can install ScriptRunner from the Atlassian Marketplace and configure it according to your organization's requirements. With ScriptRunner, you can create custom workflows tailored to your specific issue tracking needs in JIRA.
_______ is a JIRA feature that helps in project portfolio management for large teams.
- Agile Board
- Dashboard
- Portfolio
- Workflow
JIRA's Portfolio feature enables project portfolio management, facilitating strategic planning and alignment of projects with organizational objectives, particularly beneficial for large teams.
Which of the following is an example of a custom field type in JIRA?
- Description
- Priority
- Summary
- Text Field
A custom field type in JIRA could be a Text Field, which allows users to input textual information specific to their needs. Unlike system fields like Priority, Summary, and Description, custom fields are tailored to the requirements of individual projects or teams.
JIRA administrators can customize _______ to control who can perform certain actions on issues.
- Issue Security Schemes
- Permission Schemes
- Project Roles
- Workflow Schemes
Issue Security Schemes in JIRA allow administrators to restrict access to specific issues based on user roles or groups, controlling who can perform actions like viewing, editing, or commenting on those issues.
The x-axis of a Burndown Chart typically represents _______.
- Time
- Story Points
- Tasks
- Team Members
The correct option is Time. In a Burndown Chart, the x-axis typically represents time, usually divided into the duration of a sprint. This allows teams to track their progress over time and assess whether they are on track to complete their work by the end of the sprint.
What is a "customer portal" in JIRA Service Desk?
- A chat platform for real-time support
- A repository of knowledge articles
- A self-service interface for customers to raise requests
- An internal tool for agents to manage tickets
The "customer portal" in JIRA Service Desk is a self-service interface where customers can raise requests, report issues, and track the progress of their tickets. It empowers customers to resolve their queries independently, reducing the workload on support teams and enhancing customer experience.
JIRA's "Project Roles" feature allows you to define _______ roles for project participants.
- Customized
- Permission-based
- Project-specific
- User-specific
In JIRA, "Project Roles" feature enables you to tailor roles based on project requirements, granting specific permissions to users within those roles.
Name one popular integration tool used to connect JIRA with external applications.
- Bitbucket
- Jenkins
- Slack
- Zapier
Zapier is a popular integration tool used to connect JIRA with external applications, enabling seamless communication and automation between different tools.
The "knowledge base" in JIRA Service Desk allows customers to find _______ solutions to their problems.
- Common
- Customized
- Personalized
- Relevant
The knowledge base in JIRA Service Desk provides a repository of common solutions to issues and frequently asked questions, enabling customers to find relevant answers and self-serve, reducing the need for direct support and improving customer satisfaction.
What is the purpose of JIRA's "Quick Filters" on Agile boards?
- To filter issues based on specific criteria
- To prioritize issues
- To create new issues
- To assign issues to team members
The correct option is "To filter issues based on specific criteria." Quick Filters allow users to easily narrow down the displayed issues on Agile boards by applying predefined filters. These filters help in focusing on relevant tasks.