_______ is a powerful feature in JIRA that allows for complex customization of workflows and transitions.
- Condition
- Post-function
- Transition
- Validator
Validators in JIRA workflows are used to enforce specific conditions before allowing a transition to occur. They enable complex customization by checking various parameters before allowing transitions.
How can you create a custom field specifically for use on your Agile board?
- By creating a new issue type.
- By editing the board configuration directly.
- By installing a third-party plugin.
- By navigating to the JIRA settings and accessing the "Custom Fields" section.
You can create a custom field specifically for use on your Agile board by navigating to the JIRA settings and accessing the "Custom Fields" section. From there, you can define the field's name, type, and other properties to tailor it to your board's requirements.
In Kanban, what does it mean when a task is in the "Done" column?
- It is completed and ready for deployment
- It is in progress
- It is ready for review
- It is waiting for approval
In Kanban, when a task is in the "Done" column, it means that the task is completed and ready for deployment. This signifies that all the necessary work on the task has been finished, and it's now ready to be delivered to the customer or integrated into the product.
Scenario: You are a JIRA administrator, and a team member needs to find all issues that were resolved in the last two weeks. Which JIRA feature or functionality would you guide them to use?
- Issue Navigator
- JIRA Agile Boards
- JQL (JIRA Query Language)
- Time Tracking
JQL (JIRA Query Language) allows users to create custom queries to find issues based on various criteria, including resolution date. This functionality enables the team member to specify the resolution date range and retrieve the desired issues.
What is the purpose of JIRA's "Issue Navigator" in the context of advanced reporting?
- To assign issues to team members
- To create new issues in JIRA
- To filter and search for specific issues based on various criteria
- To view the dashboard metrics
The purpose of JIRA's "Issue Navigator" is to filter and search for specific issues based on various criteria such as project, issue type, status, priority, assignee, and more. It allows users to create complex queries to generate custom reports for advanced reporting needs.
How does JIRA handle real-time updates when integrated with external tools?
- Manual synchronization
- Polling
- Scheduled synchronization
- Webhooks
JIRA utilizes webhooks to handle real-time updates when integrated with external tools. Webhooks allow external systems to receive real-time notifications from JIRA whenever certain events occur, such as issue creation or status changes. This ensures timely updates and synchronization between JIRA and other tools.
In a JIRA workflow, what does a "post function" do?
- Allows users to comment on an issue
- Assigns the issue to a specific user
- Performs automated actions after a transition is executed
- Sets the priority of the issue
In a JIRA workflow, a "post function" is a feature that performs automated actions after a transition is executed. These actions can include updating fields, sending notifications, or triggering additional transitions, streamlining the workflow process.
What is the "Issue Type" field used for when creating or editing an issue?
- Enhancement, Feature, Change Request, Defect
- High, Medium, Low, Critical
- Priority, Severity, Description, Category
- Task, Story, Bug, Epic
The "Issue Type" field in JIRA is used to categorize the type of work being done or the nature of the problem being addressed. Common types include Task, Story, Bug, and Epic, which help in organizing and prioritizing work items effectively.
What is the purpose of the "customer satisfaction survey" in JIRA Service Desk?
- To evaluate the performance of agents
- To gather feedback from customers about their experience with the service desk
- To provide discounts to satisfied customers
- To track the number of tickets resolved
The "customer satisfaction survey" in JIRA Service Desk serves the purpose of gathering feedback from customers about their experience with the service desk. After an issue is resolved, customers may receive a survey asking them to rate their satisfaction with the support they received. This feedback helps organizations identify areas for improvement, measure customer satisfaction levels, and make informed decisions to enhance service quality.
In JIRA, you can create custom _______ issue types to match your team's specific needs.
- Field
- Resolution
- Task
- Workflow
In JIRA, custom issue types allow teams to tailor the platform to their specific workflows and requirements. These custom issue types can represent various tasks, bugs, or other work items that align with the team's processes and terminology. Custom issue types enhance flexibility and clarity in project management within JIRA.