Chapter 1  Managing and Performing
	Introduction
	1.1 What Do Managers Do?
	1.2 The Roles Managers Play
	1.3 Major Characteristics of the Manager's Job
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 2  Managerial Decision-Making
	Introduction
	2.1 Overview of Managerial Decision-Making
	2.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems
	2.3 Programmed and Nonprogrammed Decisions
	2.4 Barriers to Effective Decision-Making
	2.5 Improving the Quality of Decision-Making
	2.6 Group Decision-Making
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 3  The History of Management
	Introduction
	3.1 The Early Origins of Management
	3.2 The Italian Renaissance
	3.3 The Industrial Revolution
	3.4 Taylor-Made Management
	3.5 Administrative and Bureaucratic Management
	3.6 Human Relations Movement
	3.7 Contingency and System Management
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Managerial Decision Exercises
Chapter 4  External and Internal Organizational Environments and Corporate Culture
	Introduction
	4.1 The Organization's External Environment
	4.2 External Environments and Industries
	4.3 Organizational Designs and Structures
	4.4 The Internal Organization and External Environments
	4.5 Corporate Cultures
	4.6 Organizing for Change in the 21st Century
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 5  Ethics, Corporate Responsibility, and Sustainability
	Introduction
	5.1 Ethics and Business Ethics Defined
	5.2 Dimensions of Ethics: The Individual Level
	5.3 Ethical Principles and Responsible Decision-Making
	5.4 Leadership: Ethics at the Organizational Level
	5.5 Ethics, Corporate Culture, and Compliance
	5.6 Corporate Social Responsibility (CSR)
	5.7 Ethics around the Globe
	5.8 Emerging Trends in Ethics, CSR, and Compliance
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 6  International Management
	Introduction
	6.1 Importance of International Management
	6.2 Hofstede's Cultural Framework
	6.3 The GLOBE Framework
	6.4 Cultural Stereotyping and Social Institutions
	6.5 Cross-Cultural Assignments
	6.6 Strategies for Expanding Globally
	6.7 The Necessity of Global Markets
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 7  Entrepreneurship
	Introduction
	7.1 Entrepreneurship
	7.2 Characteristics of Successful Entrepreneurs
	7.3 Small Business
	7.4 Start Your Own Business
	7.5 Managing a Small Business
	7.6 The Large Impact of Small Business
	7.7 The Small Business Administration
	7.8 Trends in Entrepreneurship and Small-Business Ownership
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 8  Strategic Analysis: Understanding a Firm’s Competitive Environment
	Introduction
	8.1 Gaining Advantages by Understanding the Competitive Environment
	8.2 Using SWOT for Strategic Analysis
	8.3 A Firm's External Macro Environment: PESTEL
	8.4 A Firm's Micro Environment: Porter's Five Forces
	8.5 The Internal Environment
	8.6 Competition, Strategy, and Competitive Advantage
	8.7 Strategic Positioning
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 9  The Strategic Management Process: Achieving and Sustaining Competitive Advantage
	Introduction
	9.1 Strategic Management
	9.2 Firm Vision and Mission
	9.3 The Role of Strategic Analysis in Formulating a Strategy
	9.4 Strategic Objectives and Levels of Strategy
	9.5 Planning Firm Actions to Implement Strategies
	9.6 Measuring and Evaluating Strategic Performance
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 10  Organizational Structure and Change
	Introduction
	10.1 Organizational Structures and Design
	10.2 Organizational Change
	10.3 Managing Change
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 11  Human Resource Management
	Introduction
	11.1 An Introduction to Human Resource Management
	11.2 Human Resource Management and Compliance
	11.3 Performance Management
	11.4 Influencing Employee Performance and Motivation
	11.5 Building an Organization for the Future
	11.6 Talent Development and Succession Planning
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 12  Diversity in Organizations
	Introduction
	12.1 An Introduction to Workplace Diversity
	12.2 Diversity and the Workforce
	12.3 Diversity and Its Impact on Companies
	12.4 Challenges of Diversity
	12.5 Key Diversity Theories
	12.6 Benefits and Challenges of Workplace Diversity
	12.7 Recommendations for Managing Diversity
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 13  Leadership
	Introduction
	13.1 The Nature of Leadership
	13.2 The Leadership Process
	13.3 Leader Emergence
	13.4 The Trait Approach to Leadership
	13.5 Behavioral Approaches to Leadership
	13.6 Situational (Contingency) Approaches to Leadership
	13.7 Substitutes for and Neutralizers of Leadership
	13.8 Transformational, Visionary, and Charismatic Leadership
	13.9 Leadership Needs in the 21st Century
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 14  Work Motivation for Performance
	Introduction
	14.1 Motivation: Direction and Intensity
	14.2 Content Theories of Motivation
	14.3 Process Theories of Motivation
	14.4 Recent Research on Motivation Theories
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 15  Managing Teams
	Introduction
	15.1 Teamwork in the Workplace
	15.2 Team Development Over Time
	15.3 Things to Consider When Managing Teams
	15.4 Opportunities and Challenges to Team Building
	15.5 Team Diversity
	15.6 Multicultural Teams
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 16  Managerial Communication
	Introduction
	16.1 The Process of Managerial Communication
	16.2 Types of Communications in Organizations
	16.3 Factors Affecting Communications and the Roles of Managers
	16.4 Managerial Communication and Corporate Reputation
	16.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 17  Organizational Planning and Controlling
	Introduction
	17.1 Is Planning Important
	17.2 The Planning Process
	17.3 Types of Plans
	17.4 Goals or Outcome Statements
	17.5 Formal Organizational Planning in Practice
	17.6 Employees' Responses to Planning
	17.7 Management by Objectives: A Planning and Control Technique
	17.8 The Control- and Involvement-Oriented Approaches to Planning and Controlling
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 18  Management of Technology and Innovation
	Introduction
	18.1 MTI—Its Importance Now and In the Future
	18.2 Developing Technology and Innovation
	18.3 External Sources of Technology and Innovation
	18.4 Internal Sources of Technology and Innovation
	18.5 Management Entrepreneurship Skills for Technology and Innovation
	18.6 Skills Needed for MTI
	18.7 Managing Now for Future Technology and Innovation
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
References
Index