Chapter 1  Management and Organizational Behavior
	Introduction
	1.1 The Nature of Work
	1.2 The Changing Workplace
	1.3 The Nature of Management
	1.4 A Model of Organizational Behavior and Management
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Critical Thinking Case
Chapter 2  Individual and Cultural Differences
	Introduction
	2.1 Individual and Cultural Factors in Employee Performance
	2.2 Employee Abilities and Skills
	2.3 Personality: An Introduction
	2.4 Personality and Work Behavior
	2.5 Personality and Organization: A Basic Conflict?
	2.6 Personal Values and Ethics
	2.7 Cultural Differences
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 3  Perception and Job Attitudes
	Introduction
	3.1 The Perceptual Process
	3.2 Barriers to Accurate Social Perception
	3.3 Attributions: Interpreting the Causes of Behavior
	3.4 Attitudes and Behavior
	3.5 Work-Related Attitudes
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 4  Learning and Reinforcement
	Introduction
	4.1 Basic Models of Learning
	4.2 Reinforcement and Behavioral Change
	4.3 Behavior Modification in Organizations
	4.4 Behavioral Self-Management
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 5  Diversity in Organizations
	Introduction
	5.1 An Introduction to Workplace Diversity
	5.2 Diversity and the Workforce
	5.3 Diversity and Its Impact on Companies
	5.4 Challenges of Diversity
	5.5 Key Diversity Theories
	5.6 Benefits and Challenges of Workplace Diversity
	5.7 Recommendations for Managing Diversity
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 6  Perception and Managerial Decision Making
	Introduction
	6.1 Overview of Managerial Decision-Making
	6.2 How the Brain Processes Information to Make Decisions: Reflective and Reactive Systems
	6.3 Programmed and Nonprogrammed Decisions
	6.4 Barriers to Effective Decision-Making
	6.5 Improving the Quality of Decision-Making
	6.6 Group Decision-Making
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 7  Work Motivation for Performance
	Introduction
	7.1 Motivation: Direction and Intensity
	7.2 Content Theories of Motivation
	7.3 Process Theories of Motivation
	7.4 Recent Research on Motivation Theories
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 8  Performance Appraisal and Rewards
	Introduction
	8.1 Performance Appraisal Systems
	8.2 Techniques of Performance Appraisal
	8.3 Feedback
	8.4 Reward Systems in Organizations
	8.5 Individual and Group Incentive Plans
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 9  Group and Intergroup Relations
	Introduction
	9.1 Work Groups: Basic Considerations
	9.2 Work Group Structure
	9.3 Managing Effective Work Groups
	9.4 Intergroup Behavior and Performance
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 10  Understanding and Managing Work Teams
	Introduction
	10.1 Teamwork in the Workplace
	10.2 Team Development Over Time
	10.3 Things to Consider When Managing Teams
	10.4 Opportunities and Challenges to Team Building
	10.5 Team Diversity
	10.6 Multicultural Teams
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 11  Communication
	Introduction
	11.1 The Process of Managerial Communication
	11.2 Types of Communications in Organizations
	11.3 Factors Affecting Communications and the Roles of Managers
	11.4 Managerial Communication and Corporate Reputation
	11.5 The Major Channels of Management Communication Are Talking, Listening, Reading, and Writing
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 12  Leadership
	Introduction
	12.1 The Nature of Leadership
	12.2 The Leadership Process
	12.3 Leader Emergence
	12.4 The Trait Approach to Leadership
	12.5 Behavioral Approaches to Leadership
	12.6 Situational (Contingency) Approaches to Leadership
	12.7 Substitutes for and Neutralizers of Leadership
	12.8 Transformational, Visionary, and Charismatic Leadership
	12.9 Leadership Needs in the 21st Century
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 13  Organizational Power and Politics
	Introduction
	13.1 Power in Interpersonal Relations
	13.2 Uses of Power
	13.3 Political Behavior in Organizations
	13.4 Limiting the Influence of Political Behavior
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 14  Conflict and Negotiations
	Introduction
	14.1 Conflict in Organizations: Basic Considerations
	14.2 Causes of Conflict in Organizations
	14.3 Resolving Conflict in Organizations
	14.4 Negotiation Behavior
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 15  External and Internal Organizational Environments and Corporate Culture
	Introduction
	15.1 The Organization's External Environment
	15.2 External Environments and Industries
	15.3 Organizational Designs and Structures
	15.4 The Internal Organization and External Environments
	15.5 Corporate Cultures
	15.6 Organizing for Change in the 21st Century
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 16  Organizational Structure and Change
	Introduction
	16.1 Organizational Structures and Design
	16.2 Organizational Change
	16.3 Managing Change
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 17  Human Resource Management
	Introduction
	17.1 An Introduction to Human Resource Management
	17.2 Human Resource Management and Compliance
	17.3 Performance Management
	17.4 Influencing Employee Performance and Motivation
	17.5 Building an Organization for the Future
	17.6 Talent Development and Succession Planning
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Chapter 18  Stress and Well Being
	Introduction
	18.1 Problems of Work Adjustment
	18.2 Organizational Influences on Stress
	18.3 Buffering Effects of Work related Stress
	18.4 Coping with Work related Stress
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Critical Thinking Case
Chapter 19  Entrepreneurship
	Introduction
	19.1 Overview of Entrepreneurship
	19.2 Characteristics of Successful Entrepreneurs
	19.3 Business Model Canvas
	19.4 New Venture Financing
	19.5 Design Thinking
	19.6 Optimal Support for Entrepreneurship
	Key Terms
	Summary of Learning Outcomes
	Chapter Review Questions
	Management Skills Application Exercises
	Managerial Decision Exercises
	Critical Thinking Case
Appendix A Scientific Method in Organizational Research
Appendix B Scoring Keys for Self-Assessment Exercises
References
Index