Contents
Introduction
	Efficacious IT Management
	The Barriers to Efficacy
	Becoming Efficacious
	My Assumptions About Users of School IT
	The Role of Theory
		Technology Acceptance
		Cognitive Load Theory
	The Organization of My Solution
Chapter 1: Information Technology, Society, and Schools
	Information Technology and Society
	The Non-Neutrality of Technology
		Effects on People
		Effects on Organizations
		Effects on Society
	Schools for Networked Societies
		Nominal change in school
		Alternatives to the Standard Model
	Implications for IT Management
	Conclusion
Chapter 2: Technology-Rich Teaching & Learning
	Logistic Goal
	Context for the Logistic Goal
	Deconstructing Technology-Rich Teaching
		Technological Knowledge
		Content Knowledge
		Pedagogical Knowledge
		Pedagogical Technological Knowledge
		Pedagogical Content Knowledge
		Technological Content Knowledge
		Technological Pedagogical Content Knowledge
	Supporting Educators
		Training, Learning, and Design
	Autonomy and its Limits in Professional Learning
Chapter 3: Access to Sufficient Computing Devices
	Logistic Goal
	Content of the Logistic Goal
	Capacity of Devices
		Systems with Full Operating Systems.
		Mobile Operating System.
		Internet-only Operating Systems
	Availability of Devices
		Computer Rooms and Other Common Resources
		One-to-one Initiatives
		Bring Your Own Device
		The Reality
	Capacity of Teachers
		Technology Integration Specialists
		Curriculum Repositories
	Negotiating Capacity
		Price versus Capacity
		Capacity versus Information Task
		Educational Usefulness versus Device Management
Chapter 4: IT Networks
	Logistic Goal
	Context for the Logistic Goal
	Networking Starts Here
		Local Area Networks
		Fundamental Concepts of Networking
	Networking Concepts and Processes
		Data Rate or Bandwidth
		Addressing
		Routing
	Wireless Networks
	Network Management
		Planning and Installation
		Managing Users, Resources, and Data
		Network Security
Chapter 5: Web Services
	Logistic Goal
	Context for the Goal: The Evolving World Wide Web
	Managing Accounts
	Systems for Internal Clients use for Teaching and Learning
		Web Services for Instruction
		Cloud Productivity
		Virtual Classrooms
		Electronic Portfolios
		Web Services for Libraries
	Internal Clients: Information and Business
		Student Information Systems
		Document and Business Management
	External Audiences for Interaction
		Disseminating Information
Chapter 6: Technology Support Systems
	Logistic Goal
	Context for the Logistic Goal
	Effective IT Systems
	Communication and Technology Support
		Scheduling Shared Resources
		Reporting, Ticketing, and Triage
		Avoiding Cold Closure
		On-Boarding and Exiting
	Strategies to Increase Efficiency
		Imaging
		Freezing
		Maintaining Extra Inventory
		On-Site and Remote Service
	Technology Roles to Fulfill
		Chief Information Officer
		System Administrators
		Technicians
		Data Specialists
	Customer Service Skills
Chapter 7: Discourse, Design, Data
	Data versus Evidence
	Educational Design Research as a Source of Data
		Defining Improvement
		Designing Interventions
		Understanding Interventions
		Rationale for the Effort
Chapter 8: Understanding Change
	Organizational Frames
		Structural Frame
		Human Resource Frame
		Political Frame
		Symbolic Frame
	Innovations
		The Nature of Innovations
		Stages of Adoption
		Innovations within Organization
Conclusion
References